Your Account Rights and Data Privacy
We collect your name, email, phone number, date of birth and payment details when you open an account. We also log your IP address, device type and game activity to prevent fraud and detect suspicious account behaviour. Your data is used only for account verification, payment processing and compliance.
We retain your account records, transaction history and personal information for seven years after your last login, as required by Indonesian tax law and financial regulations. You can request a copy of your data or ask us to delete non-essential information where local law permits.
Yes. Open your account settings and go to Privacy & Data to download your information or update your personal details. For complex requests, email our legal team and we'll respond within 48 business hours with your data in a portable format.
Before we transfer funds, we verify your identity by checking your registered payment method and asking for confirmation via email or SMS. Large withdrawals may require additional verification. This process protects you from fraud and usually completes within 24 hours.
Contact our live chat support immediately or email our compliance team with details of the transaction. We'll freeze your account while we investigate and work with your payment provider to reverse the charge if fraud is confirmed.
Yes. Your payment details are encrypted and stored securely. We never store full card numbers or wallet passwords. Payment processors handle your credentials directly, and we only see transaction confirmation codes.
Contact our compliance officer via email or live chat in the lobby. Describe the issue and include your account ID. We log all complaints and respond with a resolution plan within seven business days.
